Making Way for Circular Communication

Sometimes they result from basic misunderstandings of tone, gestures and body language. But more often than not, it is the stressful, competitive relations within the workplace that hinder our ability to relate to others’ behaviors and actions productively, creating tensions and conflicts, which undeniably damage productivity and engagement.

Circle Trainers will first help your workers become aware of communication barriers and then train them by implementing simple, cooperative methods of communication, which build an organizational culture of effective listening and mutual understanding.

Nurturing Your Organizational Climate

An organizational climate consists of values, relationship codes and the general atmosphere in the work environment. Since workers are first and foremost social beings like the rest of us, the organizational climate bears direct and indirect influences that drastically shape attitudes and behaviors in the workplace.

In a positive and productive climate employees feel mutual trust, openness and support in best fulfilling their roles. This creates a reciprocal, circular type of motivation that does not rely on one’s personal attachment to their specific role. It helps each and every one feel valuable and raises the loyalty of employees to the organization and its goals.

Circle Trainers will first apply methods based on social and organizational psychology to upgrade the given climate within your organization, show your workers the direct benefits they derive from it, and provide them with systematic practices designed to maintain that climate, as it depends on the personal contribution and responsibility of each worker.

The Circle Innovation and Creativity

Traditionally, we are used to thinking of “brilliant ideas” as phenomenons that happen when unique individuals have special eureka moments… but this is old school thinking. Research from the fields of network science and collective intelligence validates what 85% of the major 321 global enterprises today realize: diversity and inclusion are the main drivers of innovation and creativity (Forbes Insights). In other words, the challenge lies in bringing together diverse perspectives around a single table (be it physical or virtual) and fusing them to create something new.

MIT researchers have found that a group’s “collective intelligence” is not the average or maximum individual intelligence of group members. Instead, it is correlated with the average social sensitivity of group members and the equality in distribution of conversational turn-taking.

The Circles Method is based on cutting edge research, such as the above, focusing on cultivating the very specific environment in which group thinking, creativity, and collective intelligence can flourish.

Sustaining Delightful Customer Service

It’s no secret that one of the biggest obstacles for any organization that serves customers is the burnout of frontline employees, which instantly stifles the organization’s capacity to serve and preserve customers.

For employees to keep providing their best customer service, they need the emotional resources to do exactly that. In the long run, if a company wants to sustain great customer service, the frontline employees should be embraced by a supportive environment that will continuously replenish their resources.

Circle Trainers will help build a dedicated environment for your frontline employees, where they will draw the energy and motivation they need to stay sensitive and empathetic with their customers.

Make circles (and waves) in your business

Circle It
1 Day Training

Full Circle
10 Lessons Program